Returns & Exchanges

At Revopoint 3D, we want you to be completely satisfied with your high-precision scanning experience, which is why we offer a 30-day return window for all our hardware and accessories. If your device does not meet your expectations, our dedicated support team is here to assist with a smooth return or exchange process.

Return Process

• 1.
  Initiate a Return Request

  Contact our customer support team within 30 days of receiving your product to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the 3D scanner and all original accessories, manuals, and packaging into the shipping box to ensure the item is not damaged during transit.

• 3.
  Ship the Product

  Affix the provided shipping label or use a tracked shipping service to send the package back to our designated service center.

• 4.
  Inspection and Refund

  Once our technical team inspects the returned unit to confirm its condition, we will process your refund or exchange within 5-7 business days.